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Telemetry Solutions Company offers three flexible support plans for StatPak-PC, Remote View, and Downtime Logging products. Select the plan that best fits your needs.
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Level 1 Coverage
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Full support from our highly trained phone support staff is provided via a toll free number. This plan provides the easy access and peace of mind that comes from knowing our knowledgeable staff is ready with the answer to any question from the line operator up to the IT/MIS person. One (1) Year of Coverage includes:
- Unlimited toll free phone support
- Free Software Upgrades during the support period
- Free Documentation Updates during the support period
- Unlimited Access to Website for information, FAQs, specials, and downloads
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Level 2 Coverage
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This plan is designed for the customer needing fast access to qualified support during installation and implementation of StatPak-PC and/or optional modules. Cost is more affordable, but still provides pay-per-incident access to support after the initial 60 day coverage expires. Level 2 coverage is for 1 year from purchase date.
- 60 Days Unlimited toll free phone support, starting the day support is ordered
- Fee-based per-minute support charge of $2.10, minimum 15 minute per call
- Free Software Upgrades during the support period
- Free Documentation Updates during the support period
- Access to Website for information, FAQs, specials, and downloads
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Level 3 Coverage
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This plan is designed for the customer with a more
in-depth understanding of the product and processes involved, and only requires a minimal amount of
phone support.
Access to qualified support personnel is provided
through an affordable pay-per-incident charge.
Limited email access is also provided, with support personnel providing advice on when an issue may
be too complex to properly address via email, and recommend one-on-one phone support.
- Fee-based per-minute support charge of $2.10, minimum 15 minute per call
- Limited access to web-based FAQ and product upgrades and bug fixes
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Billing for fee-based support can be handled in two convenient ways; open-purchase order or per-incident purchase order, with invoicing on Net 30 day terms. Credit card payment arrangements are in the works, and will be
available soon. Ask your service technician for more information!
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Training Classes
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Telemetry Solutions Company also offers
comprehensive technical training classes for
the Corporate customer, IT/MIS personnel,
Distributors, and Resellers. Contact us for more
information on class schedules and locations.
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BE SURE TO REGISTER YOUR PRODUCT
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Even if you elect Level 3 coverage, important
product information on updates, upgrades, classes,
and much more will become available to you by
either mail or e-mail, so be sure to register!
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Call us for more information, or to order your support for StatPak-PC
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E-mail Technical Support
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StatPak-PC
